Classification note
- Published code: 3512
- Hierarchy level: unit-group
- This page uses ISCO-08 as the English occupation reference layer while Thai TSCO label harmonization remains incomplete.
Parent link
Occupation hierarchy
- Major Group: 3 Technicians and Associate Professionals
- Sub Major Group: 35 Information and Communications Technicians
- Minor Group: 351 Information and Communications Technology Operations and User Support Technicians
- Unit Group: 3512 ICT user support technician
Child groups
- No child groups are published under this code.
TSIC codes where this occupation is primary
- 26102 - Production of electronic capacitors and resistors
- 26103 - Production of electronic circuit boards
- 26109 - Manufacture of other electronic components
- 26201 - Manufacture and/or assembly of electronic computers
- 26209 - Manufacture of other peripheral equipment
- 26409 - Manufacture of other consume r electronics
- 27320 - Manufacture of wires and other cables Types used in electronics and electricity
- 28170 - Manufacture of machinery and office supplies (except computers and peripherals)
- 33152 - Aircraft repair
- 45201 - Maintenance and repair of motor vehicle engines and other parts
- 45405 - Maintenance and repair of motorcycles
- 46421 - Wholesale of electric household appliances and consumer electronics (except lighting equipment)
- 46510 - Wholesale of computers, computer peripheral equipment and software
- 46521 - Wholesale of electronic equipment and parts
- 47411 - Retail sale of computers and peripheral u nits in specialized stores
- 47744 - Retail sale of second hand electric household appliances and consumer electronics
- 47892 - Retail sale of household electrical and electronic appliances on stalls and markets
- 58111 - Publishing of textbooks, dictionarie s and encyclopedias activities (except on-line)
- 58113 - Publishing, selling or distributing books online
- 58122 - Printing, selling or distributing directories and lists of names and mailing addresses online
- 58131 - Publishing of newspapers (except on-line)
- 58132 - Publishing of journals and periodicals (except on -line)
- 58133 - On-line publishing of newspape rs, journals and periodicals
- 58191 - Other publishing activities (excep t on-line)
- 58192 - Publishing, selling or distributing other works. via online
- 58201 - Sof tware game publishing
- 59121 - Audio-visual editing activities
- 59122 - Computer graphics, animations andvis ual effects activities
- 59140 - Mo tion picture projection activities
- 59202 - Publishing, selling or distributing music
- 59203 - Caring for the rights to reproduce music to sell or distribute
- 60101 - Radio broadcasting (except on-line)
- 60102 - On-line radio broadcasting
- 61101 - Internet access activities over wired networks
- 61201 - Mobile telecommuni cations activities
- 61209 - Other wireless te lecommunications activities
- 61900 - Other telecommunications
- 62022 - So ftware consultancy activities
- 62023 - Computer facilities mana gement activities
- 63111 - Data proces sing activities
- 63112 - Hosting activities
- 63120 - Web portal
- 63911 - News agency act ivities to newspapers and periodicals
- 63912 - News agency activities, audiovisual media
- 63990 - Other information service activities, n.e.c
- 94110 - Activities of business and employers membership organizations
- 94120 - Activities of professional membership organizations
- 94910 - Activities of religious organizations
- 94920 - Activities of political organizations
- 94991 - Human Rights Organization Activities
- 94992 - Youth Association Activities
- 94993 - Environmental and ecological organizational activities
- 94994 - Cultural and recreational association activities
- 94999 - Activities of other member organizations which are not classified elsewhere
- 95110 - Repair of computers and peripherals
- 95120 - Repair of communication equipment
- 95210 - Repair of consumer electronics
- 95220 - Repair of household appliances and home and garden equipment
- 95230 - Repair of footwear and leather goods
- 95240 - Repair of furniture and h ome furnishings
- 95291 - Repair of watches and clocks
- 95292 - Repair and alteration of clothing
- 95293 - Repair of bicycles
- 95294 - Repair of musical instruments
- 95295 - Repair of sporting goods
- 95299 - Repair of other personal and hous ehold goods, n.e.c
- 96101 - Activities of spas and massage s alons
- 96102 - Activities of reducing and slendering salons
- 96104 - Activities of beauty, manicure and pedicure salons
- 96201 - Washing and (dry-) cleaning of textile andfur products) (except by self-service coin-operated machines)
- 96203 - Dyeing and colouring services
- 96303 - Concession operation of coin-operated personal service machines
- 96304 - Activities
- 96305 - Turkish baths, sauna and stea m baths activities
- 96309 - Other personal service activities n.e.c.
TSIC codes where this occupation is related
- 46104 - Wholesale of computers and software Electronics and telecommunications equipment By receiving compensation or according to an employment contract
- 47412 - Retail sale of video game co nsoles and software in specialized stores
- 47891 - Retail sale of computers and telecommunications equipment on stalls and markets
- 58112 - Publishing of brochures, leaflets a nd similar publications activities (except on-line)
- 58114 - Taking care of the rights to reproduce books for sale or distribution
- 58121 - Printing, selling or distributing directories and lists of names and postal addresses. onto various media (except online)
- 58193 - Taking care of the rights to reproduce other works. to sell or distribute
- 58202 - Software publishing (except software games))
- 58203 - Taking care of the rights to reproduce finished software for sale or distribution
- 59111 - Motion picture an d video production activities
- 59112 - Television programme produ ction activities
- 59129 - Other activities after the production of movies, videos, and television programs
- 59131 - Publishing movies, videos, and television programs
- 59132 - Taking care of the rights to reproduce movies, videos, and television programs. to sell or distribute
- 59201 - Sound recording activi ties
- 60201 - Unsubscription television programming and broadcasting (activities (except on-line))
- 60202 - Subscription television programming and broadcastin g activities (except on-line)
- 60203 - Program scheduling and online television broadcasting
- 61102 - Home programme distribution activities over wired infrastructure
- 61109 - Other wired telecommunications a ctivities
- 61202 - Internet access activities ove r wireless networks
- 61301 - Home programme distribution activities vi a satellite
- 61302 - Satellite telecommunications activities (except home /) programme distribution activities via satellite)
- 62011 - Web pages and networks programming activities
- 62012 - Computer programming activities (except web pages and networks programming activities)
- 62021 - Hardware consulta ncy activities
- 62090 - Other information technology and computer services activities
- 94200 - Activities of trade unions
- 96103 - Activities of hairdres sing salons
- 96109 - Other personal services for wellnes s (except sport activities)
- 96202 - Washing and (dry-) cleaning of textile andfur prod ucts by self-service coin-operated m achines
- 96301 - F uneral and related activities
- 96302 - Pet care activities
Definition
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include
Tasks include - (a) answering user inquiries regarding software or hardware operation to resolve problems; (b) entering commands and observing system functioning to verify correct operations and detect errors; (c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications; (d) overseeing the daily performance of communications and computer systems; (e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software; (f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities. (g) emulating or reproducing technical problems encountered by users; (h) consulting user guides, technical manuals and other documents to research and implement solutions; (i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.
Included occupations or child groups
Examples of the occupations classified here: - Communications assistant (ICT) - Computer database assistant - Computer help desk operator - Computer programming assistant - Computer systems analysis assistant
ISCO-88 correspondence
- 3121