Classification note
- Published code: 3512
- Hierarchy level: unit-group
- This page uses ISCO-08 as the English occupation reference layer while Thai TSCO label harmonization remains incomplete.
Parent link
Occupation hierarchy
- Major Group: 3 Technicians and Associate Professionals
- Sub Major Group: 35 Information and Communications Technicians
- Minor Group: 351 Information and Communications Technology Operations and User Support Technicians
- Unit Group: 3512 ICT user support technician
Child groups
- No child groups are published under this code.
TSIC codes where this occupation is primary
- 26101 - Manufacture of electronic components and boards
- 26102 - Manufacture of electronic components and boards
- 26103 - Manufacture of electronic components and boards
- 26104 - Manufacture of electronic components and boards
- 26109 - Manufacture of other electronic components
- 26201 - Manufacture and/or assembly of electronic computers
- 26202 - Manufacture of computers and peripheral equipment
- 26203 - Manufacture of computers and peripheral equipment
- 26209 - Manufacture of other peripheral equipment
- 26401 - Manufacture of consumer electronics
- 26402 - Manufacture of consumer electronics
- 26409 - Manufacture of other consume r electronics
- 27320 - Manufacture of other electronic and electric wires and cables
- 28170 - Manufacture of office machinery and equipment (except computers and peripheral equipment)
- 45201 - Maintenance and repair of motor vehicle engines and other parts
- 45405 - Maintenance and repair of motorcycles
- 46421 - Wholesale of electric household appliances and consumer electronics (except lighting equipment)
- 46510 - Wholesale of computers, computer peripheral equipment and software
- 46521 - Wholesale of electronic equipment and parts
- 47411 - Retail sale of computers and peripheral u nits in specialized stores
- 47744 - Retail sale of second hand electric household appliances and consumer electronics
- 58111 - Publishing of textbooks, dictionarie s and encyclopedias activities (except on-line)
- 58113 - Book publishing
- 58114 - Book publishing
- 58122 - Publishing of directories and mailing lists
- 58131 - Publishing of newspapers (except on-line)
- 58132 - Publishing of journals and periodicals (except on -line)
- 58133 - On-line publishing of newspape rs, journals and periodicals
- 58134 - Publishing of newspapers, journals and periodicals
- 58191 - Other publishing activities (excep t on-line)
- 58192 - Other publishing activities
- 58193 - Other publishing activities
- 58201 - Sof tware game publishing
- 58203 - Software publishing
- 59121 - Audio-visual editing activities
- 59122 - Computer graphics, animations andvis ual effects activities
- 59140 - Mo tion picture projection activities
- 59202 - Sound recording and music publishing activities
- 59203 - Sound recording and music publishing activities
- 60101 - Radio broadcasting (except on-line)
- 60102 - On-line radio broadcasting
- 61101 - Internet access activities over wired networks
- 61201 - Mobile telecommuni cations activities
- 61209 - Other wireless te lecommunications activities
- 61900 - Other telecommunications activities
- 62022 - So ftware consultancy activities
- 62023 - Computer facilities mana gement activities
- 63111 - Data proces sing activities
- 63112 - Hosting activities
- 63120 - Web portals
- 63911 - News agency act ivities to newspapers and periodicals
- 63912 - News agency activities
- 63990 - Other information service activities, n.e.c
- 94110 - Activities of business and employers membership organizations
- 94120 - Activities of professional membership organizations
- 94910 - Activities of religious organizations
- 94920 - Activities of political organizations
- 94991 - Activities of other membership organizations n.e.c.
- 94992 - Activities of other membership organizations n.e.c.
- 94993 - Activities of other membership organizations n.e.c.
- 94994 - Activities of other membership organizations n.e.c.
- 94999 - Activities of other membership organizations n.e.c.
- 95110 - Repair of computers and peripherals
- 95120 - Repair of communication equipment
- 95210 - Repair of consumer electronics
- 95220 - Repair of household appliances and home and garden equipment
- 95230 - Repair of footwear and leather goods
- 95240 - Repair of furniture and h ome furnishings
- 95291 - Repair of watches and clocks
- 95292 - Repair and alteration of clothing
- 95293 - Repair of bicycles
- 95294 - Repair of musical instruments
- 95295 - Repair of sporting goods
- 95299 - Repair of other personal and hous ehold goods, n.e.c
- 96101 - Activities of spas and massage s alons
- 96102 - Activities of reducing and slendering salons
- 96104 - Activities of beauty, manicure and pedicure salons
- 96201 - Washing and (dry-) cleaning of textile andfur products) (except by self-service coin-operated machines)
- 96203 - Dyeing and colouring services
- 96303 - Concession operation of coin-operated personal service machines
- 96304 - Activities
- 96305 - Turkish baths, sauna and stea m baths activities
- 96309 - Other personal service activities n.e.c.
TSIC codes where this occupation is related
- 47412 - Retail sale of video game co nsoles and software in specialized stores
- 58112 - Publishing of brochures, leaflets a nd similar publications activities (except on-line)
- 58121 - Publishing of directories and mailing lists
- 58202 - Software publishing (except software games))
- 59111 - Motion picture an d video production activities
- 59112 - Television programme produ ction activities
- 59129 - Motion picture, video and television programme post-production activities
- 59131 - Motion picture, video and television programme distribution activities
- 59132 - Motion picture, video and television programme distribution activities
- 59201 - Sound recording activi ties
- 60201 - Unsubscription television programming and broadcasting (activities (except on-line))
- 60202 - Subscription television programming and broadcastin g activities (except on-line)
- 60203 - Television programming and broadcasting activities
- 61102 - Home programme distribution activities over wired infrastructure
- 61109 - Other wired telecommunications a ctivities
- 61202 - Internet access activities ove r wireless networks
- 61301 - Home programme distribution activities vi a satellite
- 61302 - Satellite telecommunications activities (except home /) programme distribution activities via satellite)
- 62011 - Web pages and networks programming activities
- 62012 - Computer programming activities (except web pages and networks programming activities)
- 62021 - Hardware consulta ncy activities
- 62090 - Other information technology and computer services activities
- 94200 - Activities of trade unions
- 96103 - Activities of hairdres sing salons
- 96109 - Other personal services for wellnes s (except sport activities)
- 96202 - Washing and (dry-) cleaning of textile andfur prod ucts by self-service coin-operated m achines
- 96301 - F uneral and related activities
- 96302 - Pet care activities
Definition
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include
Tasks include - (a) answering user inquiries regarding software or hardware operation to resolve problems; (b) entering commands and observing system functioning to verify correct operations and detect errors; (c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications; (d) overseeing the daily performance of communications and computer systems; (e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software; (f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities. (g) emulating or reproducing technical problems encountered by users; (h) consulting user guides, technical manuals and other documents to research and implement solutions; (i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.
Included occupations or child groups
Examples of the occupations classified here: - Communications assistant (ICT) - Computer database assistant - Computer help desk operator - Computer programming assistant - Computer systems analysis assistant
ISCO-88 correspondence
- 3121