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Occupation 351 - Information and Communications Technology Operations and User Support Technicians

Primary-source occupation page using the ILO ISCO-08 structure as the English reference layer.

2026-05-05Not official

Classification note

  • Published code: 351
  • Hierarchy level: minor-group
  • This page uses ISCO-08 as the English occupation reference layer while Thai TSCO label harmonization remains incomplete.

Occupation hierarchy

  • Major Group: 3 Technicians and Associate Professionals
  • Sub Major Group: 35 Information and Communications Technicians
  • Minor Group: 351 Information and Communications Technology Operations and User Support Technicians

Child groups

TSIC codes where this occupation is primary

  • No primary TSIC mapping is published for this occupation yet.
  • No related TSIC mapping is published for this occupation yet.

Definition

Information and communications technology operations and user support technicians provide support for the day-to-day running of communications systems, computer systems and networks, and provide technical assistance to users

Tasks include

Tasks performed usually include: operating and controlling peripheral and related computer equipment; monitoring systems for equipment failure or errors in performance; loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators; answering user inquiries regarding software or hardware operation to resolve problems; installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications; overseeing the daily performance of systems; setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software; establishing, operating and maintaining network and other data communications systems; installing, monitoring and supporting the reliability and usability of Internet and Intranet websites or web server hardware or software; modifying web pages; and performing web server backup and recovery operations.

Included occupations or child groups

Occupations in this minor group are classified into the following unit groups: 3511 Information and Communications Technology Operations Technicians 3512 Information and Communications Technology User Support Technicians 3513 Computer Network and Systems Technicians 3514 Web Technicians