TSCO / ISCO occupation 5244 Thailand reference

Classification note

Published code: 5244
Hierarchy level: unit-group
This page uses ISCO-08 as the English occupation reference layer while Thai TSCO label harmonization remains incomplete.

Parent link

524 - Other Sales Workers

Occupation hierarchy

Major Group: 5 Service and Sales Workers
Sub Major Group: 52 Sales Workers
Minor Group: 524 Other Sales Workers
Unit Group: 5244 Contact Centre Salespersons

Child groups

No child groups are published under this code.

TSIC codes where this occupation is primary

Definition

Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralised premises.

Tasks include

Tasks include - (a) promoting goods and services by telephone or electronic mail, following scripts and working from lists of contacts; (b) creating interest in goods and services, and seeking a sale or agreement to see sales representatives; (c) arranging processing and despatch of goods and services, information kits and brochures to customers; (d) arranging appointments for sales representatives; (e) recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer; (f) reporting competitor activities and issues raised by contacts for attention by managers; (g) maintaining statistics of calls made and successes achieved; (h) submitting periodic reports on telemarketing activities and results.

Included occupations or child groups

Examples of the occupations classified here: - Call centre salesperson - Customer contact centre salesperson - Internet salesperson - Telemarketer - Telemarketing salesperson

Excluded occupations

Some related occupations classified elsewhere: - Contact centre information clerk - 4222

ISCO-88 correspondence

9113