Classification note
- Published code: 4225
- Hierarchy level: unit-group
- This page uses ISCO-08 as the English occupation reference layer while Thai TSCO label harmonization remains incomplete.
Parent link
Occupation hierarchy
- Major Group: 4 Clerical Support Workers
- Sub Major Group: 42 Customer Services Clerks
- Minor Group: 422 Client Information Workers
- Unit Group: 4225 Inquiry Clerks
Child groups
- No child groups are published under this code.
TSIC codes where this occupation is primary
- 77101 - Renting of passenger car, pick-up truck, vanand similar light motor vehicles
- 77109 - Renting of trucks and other heavy motor vehicles
- 77210 - Renting and leasing of recreational and sports goods
- 77220 - Renting of video tapes and disks
- 77299 - Renting and leasing of other personal and household goods, n.e.c
- 77304 - Renting and leasing of agricultural and forestry machinery and equipment
- 77306 - Renting and leasing of offi ce machinery and equipment
- 77400 - Leasing of intellectual property and similar products (except copyrighted works)
- 78101 - Activities of casting agencies andbur eaus
- 78109 - Activities of other employment placem ent agencies
- 78200 - Temporary employment agency activities
- 78300 - Other human resources provision
- 79110 - Travel agency activities
- 79120 - Tour operator activities
- 79909 - Other reservation service and related activities, n.e.c
- 80100 - Private security activities
- 80200 - Security systems service activities
- 80300 - Investigation activities
- 81100 - Combined facilities support activities
- 81293 - Disinfecting and extermi nating activities
- 82110 - Combined office administrative service activities
- 82191 - Photocopying activities
- 82199 - Document preparation and other specialized office support activities
- 82200 - Activities of call centres
- 82911 - Activities of collection agenc ies
- 82912 - Activities of collection agencies and credit bureaus
- 82920 - Packaging activities
- 82990 - Other business support service activities n.e.c.
TSIC codes where this occupation is related
- 77291 - Renting and leasing of books
- 77303 - Renting and leasing of other machinery, equipment and tangible goods
- 77305 - Renting and leasing of construction and civil-engineering machinery and equipment
- 77309 - Renting and leasing of other machinery, equipment and tangible goods, n.e.c
- 79901 - Activities of tourist guides
- 81291 - Other building and industrial cleaning activities
- 81292 - Other building and industrial cleaning activities
- 81299 - Other building and industrial cleaning activities, n.e.c
- 82301 - Organization of conventions and trade shows
Definition
Inquiry clerks respond to personal, written, electronic mail, and telephone inquiries and complaints about the organization s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Tasks include
Tasks include - (a) answering inquiries about goods services, and policy and providing information about their availability, location, price and related issues; (b) responding to inquiries about problems and providing advice, information and assistance; (c) recording information about inquiries and complaints; (d) referring complex inquiries to team leaders or expert advisers; (e) issuing relevant forms, information kits and brochures to interested parties.
Included occupations or child groups
Examples of the occupations classified here: - Counter enquiries clerk - Information clerk
ISCO-88 correspondence
- 4222